LEGAL · LAST UPDATED 11 JANUARY 2024
Terms and Conditions
Terms and Conditions
Terms and Conditions
These terms describe the relationship between ADS Vitality and its clients, including appointments, payment, confidentiality, liability and the treatment agreement.
These terms describe the relationship between ADS Vitality and its clients, including appointments, payment, confidentiality, liability and the treatment agreement.
Article 1 · Definitions
Article 1 · Definitions
Practitioner: Functional Nutrition practitioner Adriano Dos Santos, acting as a self-employed practitioner. Client: the person to whom the practitioner provides advice and guidance, or that person’s legal representative. Practice address: Laan van Meerdervoort 106A, 2517 AS The Hague. Chamber of Commerce (KvK): 89706463. AGB code practice: on request. AGB code healthcare provider: on request. RBCZ: 220538R. NWP: 2223. Mbog: 1650 TL. ESIM: ESIM_162.
Practitioner: Functional Nutrition practitioner Adriano Dos Santos, acting as a self-employed practitioner. Client: the person to whom the practitioner provides advice and guidance, or that person’s legal representative. Practice address: Laan van Meerdervoort 106A, 2517 AS The Hague. Chamber of Commerce (KvK): 89706463. AGB code practice: on request. AGB code healthcare provider: on request. RBCZ: 220538R. NWP: 2223. Mbog: 1650 TL. ESIM: ESIM_162.
Article 2 · General
Article 2 · General
The practitioner advises the client at the stated practice address, online or at another location agreed by both parties. The client will be informed promptly of a change to the practice address. The practitioner acts in accordance with applicable law, including the Medical Treatment Contracts Act (WGBO) and the Care Quality, Complaints and Disputes Act (Wkkgz). The practitioner keeps a client file and the client has the right to inspect their own file. The supplied Terms and Conditions state that the file is retained for 20 years in accordance with the statutory retention period and RBCZ file-handling requirements.
The practitioner advises the client at the stated practice address, online or at another location agreed by both parties. The client will be informed promptly of a change to the practice address. The practitioner acts in accordance with applicable law, including the Medical Treatment Contracts Act (WGBO) and the Care Quality, Complaints and Disputes Act (Wkkgz). The practitioner keeps a client file and the client has the right to inspect their own file. The supplied Terms and Conditions state that the file is retained for 20 years in accordance with the statutory retention period and RBCZ file-handling requirements.
Article 3 · Basis of guidance
Article 3 · Basis of guidance
The practitioner may advise and guide the client on a personal basis or following referral by a doctor. In the latter case, the practitioner may keep the referring physician informed about the guidance. Client data will not be shared with third parties without the consent of the client and, where applicable, the doctor.
The practitioner may advise and guide the client on a personal basis or following referral by a doctor. In the latter case, the practitioner may keep the referring physician informed about the guidance. Client data will not be shared with third parties without the consent of the client and, where applicable, the doctor.
Article 4 · Cancellation and missed appointments
Article 4 · Cancellation and missed appointments
If the client cannot attend at the agreed date, time and location, the client must inform the practitioner as soon as possible. If notice is given within 48 hours of the appointment, or no notice is given, the practitioner may charge the cost of the appointment. For appointments following a Sunday or one or more recognised public holidays, the 48-hour period begins at 6:00 p.m. on the last preceding ordinary working day. For an ordinary Monday appointment, the deadline therefore begins at 6:00 p.m. on the preceding Friday.
If the client cannot attend at the agreed date, time and location, the client must inform the practitioner as soon as possible. If notice is given within 48 hours of the appointment, or no notice is given, the practitioner may charge the cost of the appointment. For appointments following a Sunday or one or more recognised public holidays, the 48-hour period begins at 6:00 p.m. on the last preceding ordinary working day. For an ordinary Monday appointment, the deadline therefore begins at 6:00 p.m. on the preceding Friday.
Article 5 · Pricing
Article 5 · Pricing
Before treatment begins, the practitioner informs the client orally or in writing of the applicable rates. Rates include VAT or other statutory levies where these must be charged. The practitioner may implement price increases when unforeseen cost increases occur after the agreement is concluded. A rate change may take effect on 1 January of each calendar year.
Before treatment begins, the practitioner informs the client orally or in writing of the applicable rates. Rates include VAT or other statutory levies where these must be charged. The practitioner may implement price increases when unforeseen cost increases occur after the agreement is concluded. A rate change may take effect on 1 January of each calendar year.
Article 6 · Intellectual property
Article 6 · Intellectual property
The practitioner retains all rights to advice, plans, documents, images and related information and knowledge created by the practitioner, even when costs have been charged or later improvements have been made at the client’s request. Without written permission, these materials may not be copied in whole or in part other than for the client’s internal use, handed over or otherwise disclosed, or used or made available for any purpose other than that for which the practitioner provided them.
The practitioner retains all rights to advice, plans, documents, images and related information and knowledge created by the practitioner, even when costs have been charged or later improvements have been made at the client’s request. Without written permission, these materials may not be copied in whole or in part other than for the client’s internal use, handed over or otherwise disclosed, or used or made available for any purpose other than that for which the practitioner provided them.
Article 7 · Payment
Article 7 · Payment
Payment must be made through the website. The client receives an invoice for planned visits or consultations. The first consultation must be paid in advance; follow-up consultations may be paid afterwards by agreement. When supplements or laboratory tests are ordered through the practice, the client first receives a quotation. If approved, a payment request is sent through the client area of the website. The invoice must be paid within fourteen days of its date; the order is processed after payment. When invoicing after the service has been agreed, the practitioner may charge additional costs after the payment period expires. For every thirty-day period exceeded, €5.00 in administration costs may be added. If an invoice remains unpaid sixty days after its date, the practitioner may charge statutory interest from the first day payment was due, together with collection and legal costs associated with recovering the claim.
Payment must be made through the website. The client receives an invoice for planned visits or consultations. The first consultation must be paid in advance; follow-up consultations may be paid afterwards by agreement. When supplements or laboratory tests are ordered through the practice, the client first receives a quotation. If approved, a payment request is sent through the client area of the website. The invoice must be paid within fourteen days of its date; the order is processed after payment. When invoicing after the service has been agreed, the practitioner may charge additional costs after the payment period expires. For every thirty-day period exceeded, €5.00 in administration costs may be added. If an invoice remains unpaid sixty days after its date, the practitioner may charge statutory interest from the first day payment was due, together with collection and legal costs associated with recovering the claim.
Article 8 · Inability to perform the work
Article 8 · Inability to perform the work
The practitioner may suspend agreed visits, consultations or work if circumstances beyond the practitioner’s control, circumstances that were not and could not have been known at the start of guidance, or illness temporarily prevent performance. If performance becomes permanently impossible, the agreement may be dissolved for the part not yet performed. Neither party is then entitled to compensation for loss resulting from the dissolution.
The practitioner may suspend agreed visits, consultations or work if circumstances beyond the practitioner’s control, circumstances that were not and could not have been known at the start of guidance, or illness temporarily prevent performance. If performance becomes permanently impossible, the agreement may be dissolved for the part not yet performed. Neither party is then entitled to compensation for loss resulting from the dissolution.
Article 9 · Liability
Article 9 · Liability
The practitioner’s advice and guidance are result-oriented in nature, without guaranteeing a result. Liability for damage, injury or illness arising from or connected with the client’s implementation of advice is excluded unless there is intent or gross negligence by the practitioner. Compensation is limited to damage covered by the practitioner’s insurance. Business loss, loss of income and similar losses are not eligible for compensation. The practitioner is not liable for damage caused by intent or gross negligence by third parties. If the practitioner’s insurer does not pay for any reason, liability is limited to no more than twice the fee for one visit. The practitioner is not responsible or liable for consequences arising from incorrect information caused by an unknown or concealed health condition.
The practitioner’s advice and guidance are result-oriented in nature, without guaranteeing a result. Liability for damage, injury or illness arising from or connected with the client’s implementation of advice is excluded unless there is intent or gross negligence by the practitioner. Compensation is limited to damage covered by the practitioner’s insurance. Business loss, loss of income and similar losses are not eligible for compensation. The practitioner is not liable for damage caused by intent or gross negligence by third parties. If the practitioner’s insurer does not pay for any reason, liability is limited to no more than twice the fee for one visit. The practitioner is not responsible or liable for consequences arising from incorrect information caused by an unknown or concealed health condition.
Article 10 · Applicable law and forum
Article 10 · Applicable law and forum
Only the civil court with jurisdiction in the practitioner’s place of business is authorised to hear disputes. Dutch law applies.
Only the civil court with jurisdiction in the practitioner’s place of business is authorised to hear disputes. Dutch law applies.
Treatment Agreement · Purpose and professional scope
Treatment Agreement · Purpose and professional scope
1. Nutritional counselling aims to improve overall health, vitality and wellbeing through nutrition education, natural foods and non-medicated nutritional supplements. The practitioner does not diagnose diseases, disorders or conditions. 2. The practitioner is not a registered dietitian, naturopathic doctor or medical doctor. 3. The practitioner may request information about physical habits, medical history, moods, energy levels, preferences, lifestyle and diet in order to assess the client’s nutrition knowledge, explain the benefits of healthy eating and recommend dietary changes intended to improve general health, vitality and wellbeing. 4. If the practitioner suspects a disease, disorder or condition, the client will be informed. This is not a diagnosis or conclusion about the client’s health, and the client must promptly consult a licensed doctor or naturopath regarding the suspected issue. 5. If the client asks for dietary changes or nutritional supplements intended to support the body in relation to a suspected disease, disorder or condition, the client must provide all relevant details about it. 6. If the client has not consulted a qualified doctor or naturopath about that issue, the client must do so promptly. The client must not change or stop treatment prescribed by a licensed health professional without consulting the person who prescribed it.
1. Nutritional counselling aims to improve overall health, vitality and wellbeing through nutrition education, natural foods and non-medicated nutritional supplements. The practitioner does not diagnose diseases, disorders or conditions. 2. The practitioner is not a registered dietitian, naturopathic doctor or medical doctor. 3. The practitioner may request information about physical habits, medical history, moods, energy levels, preferences, lifestyle and diet in order to assess the client’s nutrition knowledge, explain the benefits of healthy eating and recommend dietary changes intended to improve general health, vitality and wellbeing. 4. If the practitioner suspects a disease, disorder or condition, the client will be informed. This is not a diagnosis or conclusion about the client’s health, and the client must promptly consult a licensed doctor or naturopath regarding the suspected issue. 5. If the client asks for dietary changes or nutritional supplements intended to support the body in relation to a suspected disease, disorder or condition, the client must provide all relevant details about it. 6. If the client has not consulted a qualified doctor or naturopath about that issue, the client must do so promptly. The client must not change or stop treatment prescribed by a licensed health professional without consulting the person who prescribed it.
Treatment Agreement · Information, consent and confidentiality
Treatment Agreement · Information, consent and confidentiality
7. The practitioner will provide information about treatment at every stage; the client will provide relevant information through the intake interview. 8. The practitioner keeps confidential the information the client provides and that is stored in the file, except information the client has agreed may be used for statistical purposes. 9. The practitioner may not perform treatments requiring consent without the client’s permission. 10. The practitioner’s information duty emphasises making treatment decisions together with the patient or client. 11. When treatment is not appropriate or sufficient, the practitioner will refer the client appropriately to another practitioner or doctor.
7. The practitioner will provide information about treatment at every stage; the client will provide relevant information through the intake interview. 8. The practitioner keeps confidential the information the client provides and that is stored in the file, except information the client has agreed may be used for statistical purposes. 9. The practitioner may not perform treatments requiring consent without the client’s permission. 10. The practitioner’s information duty emphasises making treatment decisions together with the patient or client. 11. When treatment is not appropriate or sufficient, the practitioner will refer the client appropriately to another practitioner or doctor.
Treatment Agreement · Ending treatment and complaints
Treatment Agreement · Ending treatment and complaints
12. Treatment may end at any time by mutual agreement. The client may end it unilaterally when continuation is no longer wanted or considered necessary. When the client ends against the practitioner’s advice, the practitioner may ask the client to sign a statement confirming that the examination or treatment was ended early against that advice. 13. The practitioner may end the agreement unilaterally only with reasons and when continuation cannot reasonably be expected. Help and advice will continue until the client has been able to arrange care with another provider. 14. The client accepts the applicable pricing. 15. Complaints about treatment may be directed to the SCAG complaints officer, the knowledge centre for complaints and disputes in complementary care, at info@scag.nl.
12. Treatment may end at any time by mutual agreement. The client may end it unilaterally when continuation is no longer wanted or considered necessary. When the client ends against the practitioner’s advice, the practitioner may ask the client to sign a statement confirming that the examination or treatment was ended early against that advice. 13. The practitioner may end the agreement unilaterally only with reasons and when continuation cannot reasonably be expected. Help and advice will continue until the client has been able to arrange care with another provider. 14. The client accepts the applicable pricing. 15. Complaints about treatment may be directed to the SCAG complaints officer, the knowledge centre for complaints and disputes in complementary care, at info@scag.nl.
Treatment Agreement · Client responsibility and governing law
Treatment Agreement · Client responsibility and governing law
16. Adverse consequences arising from information withheld from the general practitioner’s medical file are the client’s responsibility and expense. 17. Relatives have a right of inspection where applicable. 18. These Terms and Conditions form part of the Treatment Agreement; the client confirms having read and accepted them. 19. Dutch law applies to the Treatment Agreement. The agreement is concluded by the persons named on the automated signature sheet, which is also dated.
16. Adverse consequences arising from information withheld from the general practitioner’s medical file are the client’s responsibility and expense. 17. Relatives have a right of inspection where applicable. 18. These Terms and Conditions form part of the Treatment Agreement; the client confirms having read and accepted them. 19. Dutch law applies to the Treatment Agreement. The agreement is concluded by the persons named on the automated signature sheet, which is also dated.
ADS VITALITY · THE HAGUE